Rollie Support

Help for Rollie, the little fax machine for iPhone and iPad

Need a hand? Email [email protected]. Include your fax's date and the last four digits of the number you sent it to.

Sending a fax

  1. Feed Rollie paper. Lift the scanner lid and press the round shutter to photograph each page, or tap the paper clip to bring in a PDF or image from Files. Rollie holds up to 20 pages.
  2. Dial. Type a US or Canada fax number on the keypad.
  3. Send. Press the red key to review, then press it again to send. Each fax uses one credit.
  4. Check delivery. Tap the output slot at the top right to print Rollie's fax record. It shows whether each fax is queued, sending, delivered, or failed.

Credits

Tap the wallet on Rollie's right side to buy 1 or 20 fax credits. One credit pays for one fax, whatever its length up to 20 pages. There is no subscription.

Credits are stored on the device where you bought them and do not move between devices. Deleting the app removes unused credits, so use them first.

Questions

A purchase went through but my credits didn't appear. Open the wallet and tap Recover Unfinished Purchases. If that doesn't help, email us with the date of purchase.

Rollie said the fax couldn't be submitted. When submission isn't confirmed, Rollie returns the credit automatically. Check your connection and try again.

My fax shows “failed”. The receiving machine may be busy, off, or not a fax line. Confirm the number and try again, or email us and we'll look into it.

Can I fax outside the US and Canada? Not yet. Rollie dials US and Canada numbers only.

Rollie can't use the camera. Allow camera access in iOS Settings → Rollie, or use the paper clip to send a PDF or photo instead.

Privacy

Rollie has no accounts, ads, or tracking. Read the full privacy policy.

Rollie is published by Auto Indicator LLC.